Welcome to Golf Master Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium golf equipment, shipping policies, and more. If you don’t find what you’re looking for, please contact our golf-enthusiast team at [email protected].

Product Questions

Q: What types of golf products do you specialize in?
A: We specialize in performance-driven golf equipment including clubs, balls, training aids, and accessories. Our product range covers everything from golf bags and carts to specialized items like arm sleeves, hats, and sunglasses designed specifically for golfers.
Q: How do I choose the right golf equipment for my skill level?
A: Our products are selected to benefit golfers of all levels. For beginners, we recommend starting with our training aids and value golf balls. Intermediate players might focus on grips, shafts, and premium balls, while advanced players will appreciate our tour-quality equipment and specialized accessories.
Q: Are your golf products weather-resistant?
A: Many of our products, especially our bags, gloves, and outerwear, are designed with weather resistance in mind. We take extra care when shipping leather goods during extreme weather conditions to ensure they arrive in perfect condition.

Shipping & Delivery

Q: How long does shipping take?
A: We offer two shipping options:
– Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95 flat rate)
– Free Economy Shipping (EMS): 15-25 business days after dispatch (free on orders over $50)
All orders are processed within 1-2 business days by our Boston-based team.
Q: Do you ship internationally?
A: Yes! We ship worldwide, excluding some Asian and remote regions. All international shipments include complete documentation for smooth customs clearance.
Q: How are golf clubs packaged for shipping?
A: We treat your clubs with the same care we’d want for our own. All golf clubs are specially boxed with protective materials, and delicate items receive extra padding to ensure they arrive in perfect condition.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from the delivery date if any item doesn’t meet your expectations. Simply contact our customer service team at [email protected] to initiate a return.
Q: What if my golf equipment arrives damaged?
A: While we take every precaution with packaging, if your item arrives damaged, please contact us immediately with photos of the damage. We’ll arrange for a replacement or refund as appropriate.

Payment & Account

Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all your payment information. You can shop with confidence knowing your data is secure.
Q: Do you offer discounts for bulk orders?
A: While we don’t have a formal bulk discount program, remember that orders over $50 qualify for free shipping. Combining multiple items (like golf balls, hats, and training aids) in one order can be a great way to save.

Customer Service

Q: How can I contact customer service?
A: Our golf-loving support team is available via email at [email protected]. We typically respond within 24 hours during business days.
Q: What are your business hours?
A: Our Boston-based team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.

Ready to elevate your game with premium golf equipment? Shop now and experience the Golf Master difference!